Questions and answers
Do I need an account to read the rules?
No. Terms, privacy, cancellation basics, and support policies are available before registration.
When do I accept the policies?
You accept the active Terms and Privacy version when creating an account or before your first booking.
How are cancellations handled?
Before payment, cancellation is free for everyone. After payment, free cancellation applies until 24 hours before the day of the service; later owner cancellations split 50% to the sitter and 50% refunded to the owner. If the sitter cancels after payment, the owner gets a full refund.
Who marks a booking complete?
Only the owner can mark complete. If nobody does, the booking auto-completes on the calendar day after the last service day when there is no open dispute. During the 24-hour payout hold, either party can confirm that the service was rendered; when both confirm, the sitter is paid immediately.
What data is shared with a sitter?
Only what the booking needs: pet notes and contact details. Exact address stays limited to confirmed booking participants.
Can I download a copy?
Not in this demo. A live version would provide a dated file of the policy you accepted.